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EverSecure Locksmiths
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Privacy Policy

Last updated: 2 May 2026

1. Introduction

EverSecure Locksmiths (“we”, “us”, “our”) is committed to protecting the privacy of personal information we collect through our website, http://www.eversecure.com.au, and in the course of providing our services. This Privacy Policy explains how we collect, use, hold, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your personal information to us, you consent to the practices described in this policy.

2. Who we are

This Privacy Policy applies to:

Business name: EverSecure Locksmiths

ABN: 21 464 585 389

Address: 352 Broadway, Reservoir, VIC, Australia 3073

Email: info@eversecure.com.au

Phone: 0484 235 238

Website: http://www.eversecure.com.au

3. What personal information we collect

We may collect the following types of personal information:

Information you provide directly

  • Contact details — name, email address, phone number, business name, postal/business address, and any other details you submit through our contact form.
  • Enquiry details — messages, project requirements, or other information you choose to share when contacting us.
  • Newsletter and lead magnet subscriptions — name and email address provided when subscribing to our mailing list or downloading a free resource.
  • Booking information — name, email, phone number, and any details you provide when scheduling a call, consultation, or appointment with us.
  • Correspondence — the content of emails, messages, or other communications you send to us.

Information collected automatically

  • Technical information — IP address, browser type and version, device type, operating system, screen resolution, referring URL, and date/time of visit.
  • Behavioural information — pages viewed, time spent on pages, links clicked, scroll depth, mouse movements, and other interactions with our website.
  • Location information — approximate geographic location (country, state, city) based on your IP address.

We do not knowingly collect sensitive information (as defined in the Privacy Act 1988 (Cth)) unless you provide it voluntarily and it is necessary to deliver our services.

4. How we collect your personal information

We collect personal information through:

  • Forms you submit on our website (contact, newsletter, lead magnet, booking)
  • Direct communications with us (email, phone, messaging)
  • Cookies and similar tracking technologies (see Section 7)
  • Third-party analytics and marketing platforms (see Section 7)
  • Publicly available sources, where relevant

5. How we use your personal information

We use your personal information for the following purposes:

  • To respond to your enquiries and communicate with you
  • To provide the services or products you have requested
  • To deliver lead magnets, newsletters, or marketing communications you have subscribed to
  • To schedule and manage bookings and consultations
  • To improve our website, services, and customer experience
  • To run advertising, retargeting, and measurement campaigns
  • To comply with our legal and regulatory obligations
  • For any other purpose disclosed at the time of collection or with your consent

6. Direct marketing

We may use your personal information to send you marketing communications about our services, offers, and content we believe you’ll find useful, where you have consented to receive them or where it is otherwise permitted by law.

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email; or
  • Emailing us at info@eversecure.com.au

We comply with the Spam Act 2003 (Cth) for all electronic marketing communications.

7. Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and serve relevant advertising. A cookie is a small text file stored on your device when you visit a website.

We use the following third-party services that may collect, store, and process information about your visit:

Google Analytics

We use Google Analytics (provided by Google LLC) to understand how visitors interact with our website — for example, pages viewed, time on site, and traffic sources. Google Analytics uses cookies to collect this information, which is processed in aggregated form. You can opt out using Google’s browser add-on at tools.google.com/dlpage/gaoptout.

Google Tag Manager

We use Google Tag Manager to manage and deploy tracking scripts on our website. Google Tag Manager itself does not collect personal information, but it loads other tracking tools listed in this section.

Google Ads

We use Google Ads to deliver advertisements and run remarketing campaigns. This involves placing cookies on your device so we can show you relevant ads on Google’s network and partner websites after you’ve visited our site. You can manage your Google ad preferences at adssettings.google.com.

Microsoft Clarity

We use Microsoft Clarity (provided by Microsoft Corporation) to better understand how users interact with our website. Clarity captures behavioural metrics, heatmaps, and session recordings, including mouse movements, clicks, scrolling, and pages visited. This information is used to improve our website and is processed in accordance with Microsoft’s privacy practices, which you can review at privacy.microsoft.com.

Facebook/Meta Pixel and Marketing Tools

We use the Meta Pixel and other Meta marketing tools (provided by Meta Platforms, Inc.) to measure the effectiveness of our advertising, deliver targeted ads on Facebook and Instagram, and create custom and lookalike audiences. The Meta Pixel collects information about your interactions with our website. You can manage your ad preferences at facebook.com/adpreferences.

These third parties may transfer information overseas (including to the United States) for processing. By using our website, you consent to this overseas disclosure.

8. Managing cookies

Most web browsers allow you to control cookies through your browser settings. You can:

  • Block all cookies
  • Allow only first-party cookies
  • Delete cookies after each session
  • Receive a notification when cookies are placed

Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

9. Disclosure of your personal information

We may disclose your personal information to:

  • Service providers — trusted third parties who help us operate our business, including hosting providers, email marketing platforms, scheduling tools, CRM systems, and payment processors.
  • Analytics and advertising partners — as listed in Section 7.
  • Professional advisors — such as accountants or lawyers, where necessary.
  • Government authorities, regulators, or law enforcement — where required or authorised by law.

Some of our service providers are located overseas, including in the United States, the European Union, and other jurisdictions. We take reasonable steps to ensure these recipients handle your information consistently with the Australian Privacy Principles.

We do not sell your personal information.

10. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure storage, access controls, and the use of reputable third-party providers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Data retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

12. Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading
  • Withdraw consent for the use of your information for direct marketing
  • Make a complaint if you believe we have breached the Australian Privacy Principles (see Section 14)

To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request within a reasonable timeframe (typically within 30 days).

13. Children’s privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

14. Contact and complaints

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or want to make a complaint, please contact us:

EverSecure Locksmiths

Email: info@eversecure.com.au

Phone: 0484 235 238

Address: 352 Broadway, Reservoir, VIC, Australia 3073

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au

Phone: 1300 363 992

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on our website with a revised “Last updated” date. We encourage you to review this policy periodically.